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Affordable AutoGlass - Frequently Asked Questions

Repairs & ReplacementsFrequently Asked Questions

How do I know if auto glass damage can be repaired?

If your windshield damage is smaller than the size of a quarter (coin), we may be able to repair it. Get a windshield repair quote or schedule an appointment online.


What is the difference between OEM and OEE auto glass?

Original Equipment Manufacturer (OEM) auto glass is made by the same manufacturer as your original glass. Original Equipment Equivalent (OEE) auto glass is made to the same standards, but by a different manufacturer. Our customers can choose OEM or OEE prior to service by calling .


Will you replace the stickers on my windshield?

Yes, if possible. We will remove inspection stickers and other items affixed to your windshield and, if permitted by law, re-apply to the new windshield.

Some states do not allow the inspection sticker to be re-applied to the new windshield and require that you purchase a new sticker within 3-5 days after a windshield replacement. Check with your state licensing agency for additional information on required inspections and stickers.


How long will my auto glass repair or replacement take?

In many cases, windshield repairs can be performed in 30 minutes or less. Windshield replacements will often take 60 minutes or less; however, we recommend that you do not drive the vehicle for at least one hour after service is completed.


How long will it be before I can safely drive my vehicle?

You can usually drive away one hour after a windshield replacement, or immediately after a repair or side window replacement.

Our technicians use the best materials, including the industry's first adhesive with a one-hour drive-away time for windshield installations. The technician will advise you if any additional time is required.


Does my vehicle need to be in a covered or heated area?

Inclement weather makes auto glass installations difficult without cover. If possible, please have shelter available.


My rear view mirror is attached to my windshield. Will the technician attach it to the new windshield?

Yes, our auto glass technicians will remove your rear view mirror and attach it to your new windshield.


Can you guarantee that the chip or crack will be invisible after the repair has been completed?

No. A windshield chip or crack repair is used to prevent further damage to your glass and to restore the structural integrity of the vehicle. While each incident of damage is unique, with most successful repairs, a slight blemish or imperfection where the impact occurred is normal. In most cases, you should expect the cosmetic appearance of the repair to show some improvement as compared to the damage prior to the repair


Can you guarantee that a chip or crack that can be repaired will not become larger during the repair process?

No. In some cases, through no fault of the repair technician, the attempt to repair a windshield can result in the chip or crack becoming larger. However, we can guarantee that upon completion of a successful repair, the chip or crack will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward a replacement.

In the very rare event that this occurs, we will credit the cost of the repair either toward a new windshield or, in the event of insurance work, back to the insurance company. Read our windshield repair limited warranty for more details.


Will you vacuum my vehicle after service?

Yes, our technicians will vacuum any pieces of broken auto glass in your vehicle.


How soon can the job be completed?

Often we can schedule your service for the very next day.


Will I have to wait with my vehicle?

No, you don’t need to wait with your vehicle, but please have your car keys available for the technician.


Will the technician call me before he/she comes?

Yes, in most cases the technician will call before they arrive.


How does the auto glass repair process work?

Performing a windshield repair involves cleaning and treating the damage with specially designed tools and resins. In many cases, the damage can be repaired by one of our trained technicians in less than 30 minutes.


Will any part of my vehicle be harmed during the repair or replacement process?

No, your vehicle should not be damaged during the repair or replacement. We use precautionary measures, such as protective drapes, to ensure that no damage occurs during your auto glass service.


How do I cancel/reschedule an auto glass appointment?

Please call our auto glass experts at .

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